FREQUENTLY ASKED QUESTIONS:

Why book with CRUISEKLAIPEDA?
Because we know that it can be confusing to choose the best tour in each port, and we are ready to answer your questions and provide suggestions on the best tour options and prices to meet your individual needs.

Is there a risk I'll miss the ship if I book a tour with CRUISEKLAIPEDA?
No. All of our staff is well aware of the ship's departure time, and our tours are designed to get you back to the ship with time to spare. We do understand how important it is for you to return to the ship on time and what consequences being late might cause.

How do I book shore excursions?
Once you have chosen the tour on our website, you can reserve it by e-mailing or calling us. If you are uncertain which tour you would like to take or want some advice or guidance on your tours, we encourage you to contact us by e-mail or phone during our regular business hours of 8:00 a.m. - 5:00 p.m. Monday - Friday (+2 GMT).
For booking we kindly require you to send us your name (or list of your group/family members) and a contact telephone number.

How do I pay for the excursion?
Payment for the excursion will be collected at the bus before the tour starts. Cash in EUR is accepted.

How do I receive my booking confirmation and voucher?
After we receive your name (or the list of your group/family) with a contact phone number, we will e-mail your confirmation that will include instructions on how and when to meet up with your guide.

When should I reserve my shore excursion?
We require you to make a reservation as far in advance as possible or at least three days in advance of tour departure so that we have the ability to ensure that all of the arrangements are confirmed, finalized, and communicated.

What do shore excursions include?
Shore excursions include transportation according to the itinerary, guide and entrance fees as indicated in the individual tour descriptions. Additional services like meals may be included in the tour for extra cost.

How much physical activity is involved in the tours?
Please refer to the specific tour descriptions to see which category applies to the tour. If you have more specific questions, please contact us for further reference.

What is your cancellation policy?
You can cancel a tour up to 1 day in advance of tour. This is because we have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.

Am I expected to tip the Guide/Driver?
Extending a gratuity to your guide or driver is strictly optional but greatly appreciated by those guiding you through your tour

Are children's prices available?
Yes. Many of our tours offer children's prices for children under the age of 12 years. Children under 1 meter high sitting on a parent's lap (not occupying a seat), are not charged for most tours.
Are there any additional discounts applied?
Yes. Please contact us for further information.